Returns and refunds policy

THE RIGHT TO LIFE ASSOCIATION OF WESTERN AUSTRALIA (RTLA, WA)

Purchase, Returns and Refunds Policy

The Right to Life Association of Western Australia (RTLA,WA) complies with Australian Consumer Law when handling returns and refunds. If a product has a major fault or doesn’t meet consumer guarantees (e.g. faulty, not as described, doesn’t work as promised), RTLA,WA will repair or replace the product, or refund the cost, depending on the nature of the issue and whether it’s a major or minor failure.

Visitors to this website who purchase products, regardless of whether they are members of RTLA,WA or not, are protected by Australian Consumer Law and the Returns and Refunds Policy of RTLA,WA

RTLA,WA’s liability for faulty or unfit for purpose products purchased by visitors to this website, regardless of whether they are members of RTLA,WA or not, is limited to the cost of the purchase of the product.

Customers are generally responsible for returning products to our office if they can be posted or easily returned. For larger products or difficult-to-handle items the RTL,WA will take responsibility for the cost of return. 

Here are the key aspects of our returns and refunds policy: 

  • Consumer Guarantee

The RTL,WA guarantees that goods will be of acceptable quality, match their description, and be fit for purpose. 

  • Major vs. Minor Failures

Major failure: If the fault is significant, such as the product being unusable, unsafe, or not matching the description, the consumer can choose refund or replacement. 

Minor failure: For less significant issues, RTL,WA will choose whether to repair or replace the product. 

  • Proof of Purchase

The RTL,WA may ask for proof of purchase, which can include a receipt, order number, or credit card statement. 

  • No Change-of-Mind Refunds

The RTL,WA does not offer refunds for ‘change of mind’ if the product is not faulty. 

  • Responsibility for Costs

RTL,WA is responsible for covering the cost of returning faulty products, especially if they are large or difficult to handle. 

  • Reasonable Time

RTL,WA will repair or replace products as quickly as possible and generally return them to the customer within 14 days of the original return of the product to our office.

Published: 4th August 2025